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Charter
You will find our Practice
Charter displayed in the Reception Waiting Area. This tells you about
the standard of service you may expect from us and our main responsibilities
to you. It also gives examples of your responsibilities to us.
Complaints
Procedure
We constantly strive to give
you the highest possible standard of service and we welcome suggestions,
compliments and complaints. If, for any reason, you are not happy with
our service, please tell us. We try to deal swiftly and effectively
with any problems that may occur. Our practice manager can give you
further information if necessary.
Confidentiality
All staff have a legal duty
to respect patient confidentiality, verbal and written, including data
held on the computer system.
Patient Confidentiality
All staff, including attached
staff, working at the practice are bound by confidentiality clauses
in their contracts of employment, which prevents release of any information
about you to any party.
Information about you can
only be given to outside bodies, with your signed consent, which will
be held in your records.
Data Protection Act
The practice is registered
under the Data Protection Act. Information is held for practice/NHS
use only.
Freedom of Information Act
The practice will comply with legislation laid out in the Freedom of Information Act.
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