Important: Dispensary Opening Times
Due to current staff shortages in our dispensary, we will be adjusting our opening hours over the next few months. This change is necessary to ensure that we can continue to provide safe and efficient service to all our patients.
We apologise for any inconvenient this may cause and appreciate your understanding during this time. Thank you for your patience as we work through these temporary staffing challenges.
Please view the full list of opening times in the news section.
Changes coming soon!
Telephone System – 5th December 2024
5 new options to choose:
- Appointments
- Prescription phone line
- Care Coordinator
- Secretarial
- Reception
Call backs, calls queuing, monitoring calls waiting
Appointments – 1st December 2024
Urgent – to be seen on the day
Non-urgent – to be seen within 2 weeks
Routine – to be seen within 4 weeks.
Urgent Telephone calls – to be called on the day.
Routine Telephone calls – follow up phone calls.
When you book an appointment the GPs have asked our reception team to ask you a few questions about your needs.
If the surgery doesn’t have any more GP or Nurse Practitioner appointments left for urgent appointments the reception team have been instructed to inform patients, the following:
“The GPs have asked me to let you know that we have no more appointments, we recommend you call 111, please inform 111 that my GP have no appts available."
If the surgery doesn’t have any more nursing appointments left for dressings the reception team have been instructed to direct patients to the MIU Yeatman hospital.
Test Results – 2nd January 2025
Normal/satisfactory - the surgery will no longer contact you, the results will be on your NHS App.
Abnormal results - If you results are abnormal you will be contacted by the clinician.
NHS Library App
We encourage all our patients to download the NSH App; Dorset council are running sessions at Sherborne Library to help patients with the NHS App/and other online services:
- Thursdays 2pm to 4pm
- Fridays 11am to 1pm
- Patients need to call 01305221048 to book their free appointment.
Healthier Together App
In light of the high volumes of calls currently inundating Primary Care for minor childhood illness, we are suggesting patients use the Healthier Together website at www.what0-18.nhs.uk
You can also download the NHS Healthier Together App.
Dementia Friendly
The three surgeries in Sherborne have been accredited as being Dementia Friendly Practices.
Armed Forces Veteran friendly
We are an Armed Forces veteran friendly accredited GP Practice
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