S.A.F Minutes
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2015
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PPG Survey December 2017
A big thank you to all the patients who took part in the S.A.F. patient survey, an even bigger THANK YOU to the S.A.F. members who stood out in the porch to carry out the survey!
Please see the attached Presentation and Survey Action Plan.
PPG Survey Action Plan Dec 2017 (DOCX, 22KB)
SAF Patient Survey v2 (PPTX, 218KB)
The group have put together a potential project list (see attached below) if anyone would like to participate please contact the practice.
SAF Project Ideas Register (DOCX, 19KB)
Apples Patient Survey September/October 2017 Action Plan
PPG Survey Action Plan Dec 2017 (DOCX, 22KB)
Action Plan March 2015
Action Plan March 2015 (PDF, 137KB)
S.A.F. 2014/2015
Patient Participation Enhanced Service 2014-15 (PDF, 1.23MB)
Patient Survey Results February 2015 (PDF, 334KB)
Action Plan March 2015 (PDF, 137KB)
Patient Survey 2013/14
Sherborne Apples Forum Letters/Forms
Patient Survey 2012
We asked everyone in our Patient Representation Group (PRG) what their ideas and priorities were in writing a Patient Survey.
Here is a chart showing their priorities:
We then used SurveyMonkey to write an Apples Patient Questionnaire based on what for our Patient Group prioritised. The survey was handed out to our Patients in the Waiting room and available to complete online. It was completed between January 1 – 15 2012. We handed out 200 Surveys in total and the results can be seen by following this link: https://www.surveymonkey.com/sr.aspx.
The password to open the results is: apples2012
Action Plan
We collated the results of the Survey and displayed them in chart form in our Waiting Room. We met and discussed the results as a Practice and devised a draft Action Plan to address any issues outstanding. The Action Plan was then sent to the PRG for comment.
A Copy of the Action Plan is below:
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You said…
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We did…
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The result is...
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I would like you to open more Saturday mornings or later in the evenings
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Realised that our Late Evening and Saturday opening surgeries are not advertised enough in the Surgery or on the Website Make sure the Opening times remain on the notice boards in the Surgery and Front Door.
Add extra posters displaying the times and dates of Late surgeries and Saturday morning ones, up to six months in advance
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New Posters up, website amended, result achieved.
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Of the Patients surveyed 40% of you viewed the information in the waiting Room as only “moderately or slightly helpful”
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Discussed with different departments in the surgery how we can improve the Waiting Room experience and information can be easier to find or more helpful
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Have different topics each month displayed in the Waiting room, eg No smoking Day campaigns, to make more relevant and eye catching. Try and make sure all posters are relevant to our Practice Population
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It would be useful if Receptionists could give out blood test results
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We have discussed this at length and will be working towards this aim.
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Work in Progress
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It would be useful if Staff could advise Patients on arrival of any possible “long Waiting times”
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All receptionists have been asked at a Staff Meeting to do this in future
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Hopefully this will now improve
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Would it be possible to have a “drop in Surgery” like Boots walk in Centre?
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We don’t think this is possible. The Boots Walk in Centre in Yeovil is set up specifically for this service. We were pleased to see that only 5.1% of patients asked said they found it “moderately” easy to book an appointment within 48 hours with a GP and even better only 1.7% of patients asked said it “was not all easy” so overall the system we have seems to be working to suit the majority of patients
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Not achievable
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Would it be possible to have a hot drinks machine?
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We have decided this might not be a good idea. Some patients come in to the surgery having “fasted” and we would be concerned re the children present and an un-monitored machine. We are always happy to give patients a glass of water if they need it while waiting.
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Not at this time
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Ten per cent of you still do not find parking easy
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We will try and enforce that all staff members park in the “staff only” parking over the road in East Mill Lane. We have assigned a special slot in front of the Apples for the Duty Doctor, so he/she is always accessible, we will try and improve this as much as we can
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Work in Progress
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The Plan was agreed by the PRG and they asked me to publish it here on the webpage. The progress can be seen above.
Finally
We had to write a report on the whole experience, a copy of which is available to download here and in our Waiting Room for your perusal.
As a result of the survey we have not changed out opening times, but thought we would remind you of them again. They are:
You can call the surgery anytime Monday to Friday 8.00am to 6.30pm
The surgery reception is open: 8.00am to 7.30pm Monday and Tuesday, 8.00am to 6.30pm Wednesday to Fridays.
Surgery times are: Monday & Tuesdays 8.50am to 7.20pm; Wednesday to Friday: 8.50am to 6.00pm
We are open at evenings and weekends and you can ring or book an appointment online.
Outside of these times please call 111.